CAPRA/ACPR General Refund/Cancellation Policy
Document ID.: CAPRA-POL-0008 Revision No.: 00 Source Pages: 4–5 of 6
4.0 Principles
4.1 Cancellation by Requester: Cancellation Terms and Eligible Refunds
The cancellation terms and eligible refunds are outlined in the table below:
A request for cancellation can only be submitted by the individual who initially registered with CAPRA for the membership, event or service (regardless of who the registration was for).
A processing fee will be applied for all cancellation requests that are eligible for a refund.
| Fee Paid to CAPRA | Cancellation Terms | Eligible Refund |
|---|---|---|
| Annual Membership Fee (August 1 – July 31) |
| Non-refundable |
| CAPRA Event Registration (In-person or Virtual attendance) | Request to cancel is received prior to the registration deadline:
| 85% of paid fee |
Request to cancel is received after the registration deadline:
| Non-refundable | |
Request to change In-person to Virtual:
| Difference non-refundable | |
Request to change Virtual to In-Person prior to the registration deadline:
| 85% of paid fee for the Virtual Registration. Full fee due for In-Person registration. | |
Request to change Virtual to In-Person after the registration deadline:
| Non-refundable | |
Request to change registration (cancel or change from In-Person to Virtual attendance) on the day of the event due to inclement weather or travel-related issues:
| Non-refundable A copy of all presentations for the Event will be provided. CAPRA’s Weather Policy is provided in Section 4.2. | |
| CAPRA Service (Event Sponsorship, Advertising, Job Postings, Consultant Listing, etc) |
| Non-refundable |
4.2 Cancellation by CAPRA: Cancellation Terms and Eligible Refunds
Membership: As per the CAPRA BY-LAW No.1, the CAPRA Board has authority to suspend or expel any member, with due cause, which would result in the cancellation of their annual membership.
Events/Services: CAPRA may need to reschedule or cancel an event or service if an unexpected incident occurs that is not within CAPRA’s control and prevents CAPRA from hosting the event or service (i.e., Speaker cancellation, Venue issue/closure, Webhost issue, or other Technical difficulties).
If CAPRA reschedules/changes an event or service due to an unexpected incident, refunds for the fees paid to CAPRA will only be considered if CAPRA-FRM-0010 is submitted. CAPRA shall not be liable for any cost or loss otherwise incurred to the Requestor. CAPRA will determine if the refund terms and eligibility in Section 4.1 are suitable based on the timing and circumstances of the unexpected incident.
The cancellation terms and eligible refunds for cancellations by CAPRA are outlined below:
| Fee Paid to CAPRA | Cancellation Terms | Eligible Refund |
|---|---|---|
| Annual Membership Fee (August 1 – July 31) | Member is suspended / expelled anytime between August 1 – July 31) | Not applicable |
| CAPRA Event or Service | Cancellation of the event anytime up to the day of the event. | 100% of the paid fee is refunded |
| Cancellation of the service anytime up to the end date of the service | 100% of the paid fee is refunded |
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Effective Date: August 6, 2026